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Long View //
Francine Ward ++
Founder and Director
Esteemable Acts Institute
Mill Valley, California
Ward has many titles—intellectual property lawyer, breakthrough coach, motivational speaker, and author. Through the self-founded Esteemable Acts Institute, Ward helps clients build self-esteem through positive action. She also frequently presents workshops and keynotes on gaining self-esteem, combating fear, handling intellectual property in the Internet age, changing oneself for the better, and acting to fulfill one’s goals. Ward supports a number of service organizations, the bulk of her pro bono efforts are with Marin Services for Women, a treatment facility.
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ASTD Benchmarking Forum//
Reflective Learning Practices
Drive Business Results
By M.J. Hall
There are many questions about how to determine learning’s value in an organization. Much of this discussion focuses around return-on-investment (ROI), effectiveness, and efficiency—essentially the connection between learning and the role it plays in higher sales, greater customer satisfaction, and successful goal accomplishment.
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Books //
Motivation is an Inside Job
By Mike Hawkins
(Brown Books Publishing Group, 314 pp., $24.95)
Read all book reviews.
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Career Path //
Sizing Up Cultural Fit
By Elaine Varelas
Let’s face it: Jobs are not a disposable commodity, and evaluating corporate culture when considering a new move is crucial to securing its success. Learning professionals today should never hesitate to fret over the “fit.”
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DEVELOPMENT //
Do You Have a “So What” Mindset?
By Mark Magnacca
Most of us learned at a young age that it’s okay to ask questions. Learn the three quick queries to help you avoid some long-term headaches.
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Economy Case Study //
McDonald’s Continues to Invest in Talent
By Diana Thomas
We are investing in technology to maximize information access and individualize training, such as virtual classes and new levels of blended learning, to reach a wider demographic.
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Economy Watch //
Why Gray Matters:
Attracting and Retaining the Mature Workforce
Letter from Melanie Holmes
In addition to programs and perks, you’ll want to keep veteran employees in the loop for training and advancement opportunities. Mature workers are as interested in training as their younger counterparts.
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Editor's Note //
Letter from T+D's Editor
Engage, Empower, Build Loyalty 
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FUNDAMENTALS //
Louder Than Words
By Linda Talley
You’ve got plenty of great things to say. Make sure that your body language doesn’t betray your message.
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INTELLIGENCE //
Surviving a Down Economy With an Upbeat Approach
By Dean Smith
Employees and bosses discover real rewards in finding that proverbial silver lining.
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LEARNING BLUEPRINT //
Stand, Deliver, and Shine
By Tony Bray
In delivering training, planning is absolutely everything. A few simple rules can help make every learning unit hit home.
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RE:SEARCh //
Aligning Perspectives on Performance
By Aparna Nancherla
Managers and direct reports disagree when it comes to rating employee contributions to the workplace.
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Solutions //
Powering the Hi-Tech Classroom
By Patrick Devlin
Blackboard powers online learning for Westinghouse.
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Trends //
Trust Fall
By Pat Galagan
Despite some harrowing business page headlines, confidence in leadership could still save the day. No actual trust falls are involved.
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Workplace Rx //
Learning to Behave for Better Performance
Described by Sylvia Lafair, president of CEO Inc., and the author of Don’t Bring It to Work.
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