MEASURING LEARNING AND PERFORMANCE

To read more about these case studies, click on the links below:

• Applied Behavior Management Training
  By Russ Westcott
  (ASTD Product Code: 71040158)
• Built-in Evaluation
  By Mary L. Broad, Lisa Szymanski, and Alex Douds
  (ASTD Product Code: 71040159)

• Evaluating an Organization Development Program
  By Michael Albert
  (ASTD Product Code: 71040160)
• Getting Results with Interpersonal Skills Training
  By Darlene Russ-Eft, Srinivas Krishnamurthi, and Lilanthi Ravishankar
  (ASTD Product Code: 71040161)
• Improving Customer Service Skills
  By Rebecca Payne
  (ASTD Product Code: 71990215)

• Interactive Skills Training for Supervisors
  By Paul R. Bernthal and William C. Byham
  (ASTD Product Code: 71040162)
• Measuring ROI in an Established Program
  By Jack J. Phillips
  (ASTD Product Code: 71990216)
• Measuring ROI: Progress, Trends, and Strategies
  By Jack J. Phillips
  (ASTD Product Code: 71040163)

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