Sample Search
Subject: Best Practices in Training (2007)
1. Title: Prescriptions for success
Author(s): Weinstein, Margery
Journal Title: TRAINING, v44 n5 p30-37 (2007 May)
Publisher: Nielsen Business Media: New York, NY. Journal Article
Reports on the trends in the pharmaceutical industry that help keep staff in this ever-changing knowledgeable of current practices. Covers how mobile learning, communication, talent management, and
leadership development are handled at various pharmaceutical companies. Part of a special feature: Focus on Pharmaceuticals.
2. Title: Balancing the leadership paradox
Author(s): Griffin, Thomas J.; Gustafson, Jim
Journal Title: T+D, v61 n5 p50-54 (2007 May)
Publisher: ASTD: Alexandria, VA. Journal Article
This article describes US Cellular’s unique business model which addresses financial results and leverages employees’ potential to succeed. Leadership effectiveness is the foundation of its business model. The model is a collective pattern of principles, values, and behaviors all of which are described in the article. ASTD Store
3. Title: Communicating the value of learning
Author(s): Bingham, Tony; Jeary, Tony
Journal Title: T+D, v61 n5 p80-84 (2007 May)
Publisher: ASTD: Alexandria, VA. Journal Article
This book excerpt from "Presenting Learning" emphasizes the importance of clear communication with senior leadership. Clear communication is the channel through which companies convey the alignment of training and learning throughout an organization making a strong connection to its mission and vision. This excerpt is filled with presentation and meeting management tips and strategies. ASTD Store
4. Title: Redefining elegance
Author(s): Gordon, Jack
Journal Title: TRAINING, v42 n2 p14-20 (2007 Mar)
Publisher: Nielsen Business Media: New York, NY. Journal Article
Details the change in customer service at the award-winning Ritz-Carlton Hotel Co. which shifted from a highly attentive, scripted environment to one that enabled employees to achieve the same high standards using their own words. It also describes new tools put in place to help the ladies and gentlemen of Ritz-Carlton to do their best. Mystique, a customer-relationship performance support system and Scenography, which gives each location an unique theme, are two of the tools described. These tools in conjunction with daily staff
meetings to help identify trouble spots so they can be addressed promptly.
5. Title: Core alignment
Author(s): Boehle, Sarah
Journal Title: TRAINING, v44 n2 p30,32,34,36,38 (2007 Mar)
Publisher: Nielsen Business Media: New York, NY. Journal Article
Explains how EMC reorganized its formal and informal training organizations into a single structure with three discrete sections: executive development, EMC University, and education services. EMC's business has changed significantly over the years but their commitment to employee learning is strong spending five percent of payroll ($120 million) on employee learning, development, and tuition reimbursement in 2006.
Trainlit Literature Database, ASTD, Copyright 2007