Performance Improvement
1. Assessment Tool Helps Hospital Conquer Challenges
T+D, v60 n6 p68-69 June 2006
Solutions. This article covers the steps taken by St. Luke's Hospital to reduce employee turnover and to improve employee and patient satisfaction levels. St. Luke's partnered with CPP, Inc. to use personality indicator tests to make these important changes.
2. Raising the Bar at Deere & Company
T+D, v60 n4 p32-38 April 2006
At C Level. When Bob Lane took the helm, he stated "We have a company with a great heritage, great products, and a market share that is second to none...but...we had a good but not great business." Lane's first action was to identify Deere's strategic objectives and engage its employee base in achieving these objectives. This article shares the insights and actions of CEO Bob Lane, John Deere and Company.
3. Performance Gap Analysis
INFOLINE March 2006
Stock no.250603. This booklet has three goals: to provide a concise overview of the front-end analysis process, to demonstrate how to conduct a gap and root-cause analysis, and to outline the logical steps from a gap and root-cause analysis to a training needs analysis, if training is identified as the appropriate solution. It explains how to collect and measure meaningful data as an integral part of the analysis. The Job Aid, a "Training Needs Analysis: Questions for Curriculum Development" contains sample questions to be used in the curriculum development process.
4. Grace at Work: A New Social Contract Changes Workplace Relationships
T+D, v60 n3 p47-49 March 2006
This article asserts that workplace productivity and performance are highly influenced by what the author terms 'grace-ful' leadership. Goodwill, results, authenticity, connectivity, and empowerment are the five elements of ' GRACE' that leaders need to possess to create a work environment that inspires breakthrough performance not just transactional activities.
5. Soaring to New Safety Heights
T+D, v60 n1 p51-54 January 2006
This article illustrates the strides have been made at the Vanderbilt University Medical Center (VUMC) by using an adapted program for commercial airlines and the military to get employees performing at higher, more patient-centered levels. Safety and high levels of quality are the goals for this program which started in 2003.
6. Appreciative Inquiry
INFOLINE January 2006
Stock no.250601. This Infoline outlines the basics of appreciative inquiry and how it can be used in an organizational setting to improve performance. It describes the 4-D cycle (discovery, dream, design, and destiny). Several success stories on how appreciative inquiry has been used are included. The Job Aid is a Sample Appreciative Interview.
7. A Tale of Two Goals
T+D, v59 n6 p56-61 June 2005
This article describes how a team of performance analysts from the US Navy's human performance center created a model for defining comprehensive and holistic goals throughout the organization. The author walks through the process of analyzing an organization's goals and determining their effect on the organization as a whole, the department level, and then the individual level. It asserts that the ultimate goal is to add value to the organization by getting the stakeholders to work from the same page and link organizational goals with individual performance goals.
8. Crucially Stuck?
T+D, v59 n5 p85-86 May 2005
Solutions. This case study describes how VitalSmarts helped Lockheed Martin effect significant change quickly. Other companies are now using the same program with dramatic success. One of the key components of the program is communication.
9. Relevance2
T+D, v59 n4 p35-37 April 2005
According to Tony Bingham, ASTD President & CEO "On-demand" (has) usurped "on-time" as a basic business mantra." is one of many challenges facing workplace learning and performance professionals. He shares his observations about shrinking skills gaps--what to do and how to get it done.
√ Check it out. Links to ASTD Discussion Board threads on Performance Improvement. Read the threads below and see what is being discussed among professional peers. Discussion threads change constantly. To find out what’s being discussed, go to any Discussion Board and click on the Find feature.
How to choose an intervention - basics
Cognitive Learning Theories & Performance Improvement
Performance Improvement vs. OD
