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> ASTD Handbook Contents
ASTD Handbook for Workplace Learning Professionals Contents
Foreword
Introduction
Section I: Learning in the Workplace
Luminary Perspective: Learning in the Workplace
A. William (Bill) Wiggenhorn
1. The Evolution of the Training Profession
Tora Estep
2. The Evolution of Human Performance Improvement
Joe Willmore
3. The Business Case for Learning
Rita Bailey
4. Performance Consulting: A Process to Ensure Skill Becomes Performance
Dana Gaines Robinson
Section II: Assessing and Analyzing Needs
Luminary Perspective: Some Important Questions Regarding Needs Assessment and Analysis
Geary A. Rummler
5. Data Collection and Assessment--Finding the Right Tool for the Job
Ethan S. Sanders
6. Identifying Performance and Learning Gaps
Paul H. Elliott
7. Competencies and the Changing World of Work
Patricia A. McLagan
8. Selecting Solutions to Improve Workplace Performance
Harold D. Stolovitch and Erica J. Keeps
Section III: Designing and Developing Effective Learning
Luminary Perspective: Designing and Developing Effective Learning
Robert F. Mager
9. Research in Learning: What We Know for Sure
Wellesley R. (Rob Foshay)
10. Instructional Design Models and Learning Theories
Darryl L. Sink
11. The Learner: What We Need to Know
Ann Herrmann-Nehdi
12. Instructional Design and Development
Karen Lawson
13. Best Practices in Online Course Development
Michael W. Allen
14. Learning Transfer: The Next Frontier
Calhoun W. Wick, Andrew McK. Jefferson, and Roy V.H. Pollock
15. Off-the-Shelf Materials
George Piskurich
Section IV: Face-to-Face Delivery: As Important as Ever
Luminary Perspective: Face-to-Face Delivery: As Important as Ever
William C. Byham
16. The 10 Most Important Lessons I've Learned About Effective Classroom Presentation
Robert W. Pike
17. Active Learning Strategies
Mel Silberma
18. Instructional Facilitation
Sivasailam "Thiagi" Thiagarajan
19. Large Group Methods: A Shopper's Guide
Marvin Weisbord
20. The 25 Competencies of a Master Trainer
Jean Barbazette
21. Coaching: A Customized Learning Approach
Madeline Finnerty
Section V: Delivering Technology-Enabled Learning
Luminary Perspective: What Is the Meaning of the
e
in e-Learning?
Elliott Masie
22. Learning Technology Primer
Bryan Chapman
23. Authoring Techniques and Rapid E-Learning
Thomas A. Toth
24. What Is a Simulation? The New Structure of Actions-Systems-Results
Clark Aldrich
25. Performance Support: Anytime, Anyplace, Including the Classroom
Allison Rossett
26. Distance Learning and Web-Based Training
Jennifer Hofmann with Jane Bozarth
27. Learning Meets Web 2.0: Collaborative Learning
Marc J. Rosenberg
Section VI: Measuring and Evaluating Impact
Luminary Perspective: Evaluating Training Programs
Donald L. Kirkpatrick
28. Level 1: Reaction Evaluation
Nancy Kristiansen
29. Level 2: Learning--Five Essential Steps for Creating Your Tests and Two Cautionary Tales
William Coscarelli and Sharon Shrock
30. Level 3 Evaluation
Robert O. Brinkerhoff and Timothy P. Mooney
31. Level 4: Results
Donald V. McCain
32. Return-on-Investment
Jack J. Phillips
33. Bottom Line Measures in the ASTD WLP Scorecard
Ray Rivera
Section VII: Organizational Level Applications
Luminary Perspective: Organizational Level Applications
John Con
é
34. Learning in Organizations
Chris Argyris
35. Organizational Culture
Lisa Haneberg
36. Leading Complex Change
Patricia A. McLagan
37. The Learning Organization Today: An Interview with Peter Senge
Elaine Biech, interviewer
38. Managing Knowledge in Organizations
Ralph E. Grubb
39. Consulting on the Inside
Beverly Scott
40. Consulting from the Outside
Geoff Bellman
Section VII: Managing the Learning and Performance Function
Luminary Perspective: Learning Linked to Business Results
Daniel Ramelli
41. Managing Learning Like a Business
Howard Prager
42. Tips for Outsourcing Success
Debbie Friedman
43. Using Technology to Manage Learning
Lance Dublin
44. Intellectual Property: Protect What Is Yours and Avoid Taking What Belongs to Someone Else
Linda Byars Swindling and Mark V.B. Partridge
45. Preaching to the Choir: The Future of Integrated Talent Management
Kevin Oakes
Section IX: The WLP Professional
Luminary Perspective: Getting to Relevance
Tony Bingham
46. Competencies: The Foundation of Our Profession
Richard S. Wellins and William J. Rothwell
47. Careers in Workplace Learning and Performance
William J. Rothwell
48. Workplace Learning and Performance Certification
Jennifer A. Naughton
49. Ethics for Workplace Learning and Performance Professionals
Tora Estep
Appendix A. Glossary
Appendix B. Using the CD-ROM
About the Editor
About the American Society for Training & Development
Index
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