Listening Skills Training

By Lisa J. Downs

Listening Skills Training is designed to train people in one-on-one scenarios as well as small or large groups with little or no adjustment. Sample agendas for half-day, full-day, and even multi-day sessions are provided to make planning quick and simple. Novice and experienced facilitators can use this resource in a flexible way to meet the needs of their clients and organizations.

Workshop participants will learn to listen empathetically, paraphrase responses, identify bad listening behaviors, and understand the tricky business of nonverbal communication.

About the Author

Lisa J. Downs is no stranger to time-driven environments. As a training and development specialist for T-Mobile’s business operations department, she is uniquely equipped to deliver the tools and knowledge needed to help others manage time effectively. Her extensive experience includes years as a workshop facilitator and coach, as well as a curriculum designer.

 

Downs has an engaging writing style that consistently conveys her enthusiasm for helping others—including you, the trainer. Her expertise can help you create a learning environment that balances individual needs and personalities with the time-pressured realities of today’s workplace.

 

With her background rooted in the accounting industry, Downs has held positions with The Growth Partnership and Clark Nuber PS and established the Accounting Careers Program for the Washington Society of Certified Public Accountants. She owns and manages DevelopmentWise, a consulting business that specializes in organization development, leadership management, and personal effectiveness training. She is also the author of Time Management Training and Negotiation Skills Training.   

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