Essentials of Emotional Intelligence
Tom Pierce, MBA, President, Pierce Management Development

This online workshop in three acts will open by defining emotional intelligence (EQ) and exploring how EQ concepts, researched and developed in management-science labs, are increasingly being embraced by management. During Act Two, you’ll learn how to assess and improve the two personal aspects of EQ—self-awareness and self-management. During Act Three, you’ll focus on the two interpersonal aspects of emotional intelligence—social awareness and relationship management. The facilitator will share how to assess the EQ of entire teams, and you’ll learn how to integrate EQ awareness into your training, coaching, career planning, talent management, and leadership development programs.         
 
Audience:

Targeted to internal learning and performance professionals and external consultants who want a thorough grounding in the fundamentals of emotional intelligence, who want to learn how to improve individual and team performance by assessing and enhancing EQ, and who want to integrate EQ coaching and training concepts into leadership development, conflict resolution, customer service, or other workplace learning initiatives.

By the end of this workshop, you will be able to:

·         Make the scientific case, the business case, and the learning case for incorporating EQ into workplace learning and performance solutions, such as training, coaching, career planning, talent management, and leadership development programs.         

·         Assess the EQ of individuals and of teams

·         Recommend action strategies for enhancing EQ

·         Incorporate EQ concepts and awareness into your programs.

About the facilitator:

Thomas H. Pierce is president of Pierce Management Development, where he coaches and trains executives, teams and boards. His article “Emotional Intelligence: Career insurance for the new year” was published by ASAE & The Center for Association Leadership in the January 2009 of Associations Now magazine.   Tom was selected to facilitate the Learning Lab “Emotional Intelligence - The Leadership Spark that Ignites Association Excellence?” at ASAE & The Center’s 2010 Annual Meeting in August, where he will also serve, for the fourth consecutive year, as an executive coach for ASAE Career Services. Tom is certified to administer and evaluate TalentSmart’s Emotional Intelligence Appraisal and to present Discovering Emotional Intelligence.   Tom Pierce’s career has included 25 years in broadcast management, including a decade with CBS in New York, Chicago, and San Francisco, and a decade as chief operating officer of a Boston-based broadcast group. He also served as marketing vice president for a multi-state New England bank holding company. Tom’s volunteer nonprofit experience includes chairing boards dedicated to higher education, the environment, and crime prevention. He served from 2003 through 2007 on the faculty of the U.S. Chamber of Commerce’s Institute for Organization Management, where he designed and delivered courses in leadership, management, communication and presentation skills, organization development, and crisis management. Tom earned a B.A. from Williams College and an M.B.A. from Northwestern University’s Kellogg School.