Facilitating Organizational Change Certificate

Learning Objectives

After the workshop, participants will be able to:

• Conduct diagnostic assessments and other forms of data gathering to define the change efforts needed
  
• Analyze data to provide feedback to help clients clarify outcomes, establish expectations, and identify realistic boundaries
  
• Understand change management theories, such as systems thinking and open systems theory, chaos and complexity theory, appreciative inquiry, action research, communication theory, and motivation theory
  
• Select an appropriate change model and design a strategic plan for change that minimizes the impact on people and maximizes buy-in
  
• Create implementation designs that involve and inspire formal and informal leaders
  
• Develop communication plans that raise awareness, build commitment, and ensure understanding
  
• Manage consequences that may occur, such as conflict, resistance, negativity, and complacency.