HPI Certificates

Facilitators

Jos Arets

Jos Arets, CPT, has served as the Managing Director at Blue Note Consultants since January 2001.  As the former head of the training department at Maastricht University Hospital from 1988-2001, Jos helped lay the foundations for the outsourcing arrangements with Blue Note Consultants, a commercial consultancy and training firm which is currently undergoing a conversion into an HPI organization. At the same time he is developing innovative performance based solutions in combination with blended learning principles. He is building a platform to spread out Human Performance Improvement in the Netherlands. 

Jos is currently involved with the preparation and production of a series of books for managers. These are based around the theme that active learning by means of competency development can be achieved by creating a dynamic link between books and the Internet. He has published 21 educational publications between 1980 and 1996, a number of which have been translated into English and German. Also he published some articles about HPI in the Netherlands.

Jos holds a Master’s degree in Social Sciences from University of Utrecht.

Steve Constantin

Steve serves as a consultant and facilitator in the areas of performance management, culture, change management, executive coaching and human resources leveraging his 29 years of experience in all aspects of human resources globally. Steve recently retired from The Dow Chemical Company as Global Director of Human Resources Development and Workforce Planning. Steve is a faculty member for World at Work and has made presentations to the Conference Board, Center for Effective Organizations, Performance Excellence Council, APQC, Michigan IT Summit and others.

Steve joined Dow Chemical in 1975 in Michigan. From 1977 to 1983 he served as supervisor of HRD and personnel in Texas. From 1983 to 1989 he was the Director of Compensation and Benefits for Dow Latin America in Coral Gables, Florida. From 1989 to 1992, he served as the Human Resources Director for Dow Plastics in Michigan. From 1992 to 1996 he was Director of Compensation and Benefits for Dow Europe located in Zurich, Switzerland.

He received his Ph.D. in Industrial and Organizational Psychology from the University of Houston in 1975 and Masters in 1974. In 1970 he received his BS in Psychology from Louisiana State University.

John Cox

Dr. Cox is currently an Assistant Professor at the University of North Texas (UNT). He directs and teaches Master Degree candidates in the areas of Training & Development and Human Performance Technology. John is also a facilitator for ASTD’s HPI certificate program.

Dr. Cox’s research interest includes employee retention and the application of research to the practice of human performance improvement. His most recent research project “New Ideas for Retaining Store Level Employees” won the 2004 ASTD Excellence in Research to Practice award.

Dr. Cox is also the president of the Cox Learning Group. His firm helps companies select, develop, and retain their human resources talent.

He is a pioneer in the application of self-directed workplace learning methods. With over 20 years' experience, he has completed more than a hundred initiatives for clients in the Retail, Hospitality, Distribution, and Manufacturing industries.

He has held executive positions as Director of Education at ClubCorp and Corporate Manager of Training and Development for The Southland Corporation. Prior to that he taught and consulted while a faculty member in the School of Business at East Carolina University.          

Dr. Cox has published for ASTD Journal and Training Magazine. His approach to Job Aid development was published in the ASTD Handbook for Technical and Skills Training.

Dr. Cox was awarded a Leadership Grant to attend North Carolina State University where he worked with Malcolm Knowles and received a Doctorate of Education.

Lorimer Fauntleroy

Lorimer Fauntleroy is the owner of Pinnacle Performance Partners (P3), a Knoxville, Tennessee-based performance improvement company. P3 specializes in human performance improvement interventions involving motivational systems; organizational communications; and training design, development, and delivery. The company primarily services small to mid-size organizations.

P3 was instrumental in the redesign and development of three of the five ASTD HPI Certificate courses: Selecting and Managing Interventions, Evaluating Performance Improvement Interventions and Transitioning to Human Performance Improvement. Lorimer is also one of the facilitators in the HPI Program and Training Certificate Program. 

Prior to P3, Lorimer worked for over fifteen years as a human resource manager for several large manufacturing companies.

Lorimer holds a Bachelor of Arts degree in History from the University of Richmond and a Master of Science degree in Human Resource Development from the University of Tennessee.

Don Ford

Donald J. Ford, Ph.D., is a training and performance improvement consultant specializing in instructional design and process improvement. He has worked in the field of human resource development for twenty years, including training management positions at Southern California Gas Company, Magnavox, Allied-Signal, and Texas Instruments. His consulting clients include Toyota, Nissan, Rockwell International, Samsung Electronics, Orange County Transportation Authority, Glendale Memorial Hospital, and others. For these and other clients, he has developed custom classroom, self-study and Web-based training, conducted performance and needs analyses, facilitated groups, managed improvement projects, taught courses, and evaluated results.

He teaches graduate courses in human resource development for Antioch University, Los Angeles, and Cal State University Northridge. He has published 35 articles and three books on topics in training, education, and management, including Bottom-Line Training: How to Design and Implement Training Programs that Boost Profits (Gulf Publishing, 1999), In Action: Designing Training Programs (Editor, ASTD, 1996), and The Twain Shall Meet: The Current Study of English in China (McFarland, 1988).

Don holds a B.A. and M.A. in history and a Ph.D. in education, all from UCLA.

Barbara Greenstein

Barbara Greenstein, Principal of Human Resource Prescriptions, LLC is a Performance Improvement specialist providing proven and creative ways to improve human performance in the workplace. By identifying issues and opportunities for improvement, she helps organizations large and small meet their planned goals.

Barbara is highly regarded for her facilitation and instructional design skills. With over 20 years of experience in the training and development field, her mission is to help clients put the systems in place that will help them manage effectively in today’s changing business environment while ensuring optimal performance and job satisfaction for all employees.

Prior to becoming an external consultant, Barbara’s corporate experience included training and instructional design for Burger King Corporation, Pizza Hut, Inc., and Electronic Data Systems (EDS). She completed her undergraduate work in Consumer Affairs and Management at Florida International University and received a M.A. in Human Resource Development, as well as graduate certificates in Instructional Design and Total Quality Management (TQM), from Marymount University.

Barbara is an adjunct professor for the Masters Program in Human Resources at Chapman University in San Diego. She has also served as a facilitator for the University of San Diego’s Masters in Executive Leadership Program. In addition, she is a Certified Performance Technologist (CPT), a certification awarded through the International Society of Performance Improvement (ISPI) and the American Society for Training & Development (ASTD). Barbara is Past President of the San Diego Chapter of ASTD and an active member of ISPI.

Vivian Heijen

Vivian Heijnen currently serves as an HPI consultant and instructional designer with her team at Blue Note Consultants in the Netherlands. She plays the role of the HPI consultant, designer and developer of educational training material and trainer. At this moment she is active in spread out HPI in the Netherlands and in developing performance based curricula. Her experience extends back to 1995 when she began as an internal consultant at the Institute of Leadership Media and Educational Science of the Royal Army. 

Vivian has conducted HPI projects for the Centre for Labour Integration, the University Hospital general & technical services and Instrumental Service care organizations. With her business partner she has published a number of books including Rational Emotive Training, Personal Development Plan Workbook and some articles about Human Performance Improvement in the Netherlands.

She holds a Master’s degree in social sciences from University of Nijmegen.

Mason Holloway

Mason Holloway has an extensive professional background, including 15 years in senior management and consultative positions working in business consulting, business operations, sales, and human performance improvement (HPI). He is a senior analyst, performance technologist, and experienced practitioner of the HPI processes. He has demonstrated skills and expertise in assisting companies in meeting and exceeding aggressive and competitive organizational goals and improving overall business results through HPI processes.

Holloway’s clients have included The U.S. Navy, National Technical Information Service, L.L. Bean, Social Security Administration, Accelera Corporation, ServiceMaster, and Microsoft.  Early in Mr. Holloway’s career he focused his skills in the development of marketing and sales programs working with Cellular One (now Cingular). Holloway went on to found and develop a nationally recognized publishing company, serve as digital content delivery consultant to a major content provider, and work with a team developing a contextual learning management system for the United States Government, among other achievements. As a respected consultant in the areas of training delivery and performance, Holloway applies the combination of his extensive real world business experience and acumen with a deep understanding of the fundamental principals of performance in the service of accomplishing business goals.

Spanning the disciplines of performance, learning, and development, Holloway’s work has included performance-based information taxonomies, performer-centric call center interface design, the development of a contextual learning engine, extensive front-end analysis, online content development and delivery, and performance-based curriculum development.

Most recently, working with partner Dennis Mankin, Holloway led the design and development team in the creation of Performance DNA™, the most comprehensive and effective toolset for analyzing human performance. Performance DNA has been co-copyrighted by Platinum Performance Group and ASTD and is the only methodology taught in the prestigious HPI certificate program.

He graduated with from University of Maryland with B.A. in English and Business and continued his graduate studies in Management at James Madison University.

Thomas J. LaBonte

Tom LaBonte is the managing director of WORKPLACE PERFORMANCE, LLC, specializing in improving performance through an integrated process to learning and workplace actions for breakthrough results. As the director of consulting services at Ulysses Learning, Tom was responsible for implementing e-learning solutions and supporting client business results. He held the title of Human Resources Executive with Centura Bank and transformed HR into a strategic business partner. As the SVP of Performance Improvement and Training at PNC Bank, Tom was responsible for developing a performance improvement process that supported 30,000 employees. He served as the Retail Training Manager for Barnett Bank and implemented a corporate-wide sales and service management process.

Tom published Building a New Performance Vision in May 2001 through ASTD Press. He also published a chapter, "E-Learning and Performance," in The AMA Book of E-Learning published in 2002. He co-authored an article for the August 1999 edition of Training & Development entitled "Performance Consulting, One Process, One Team" and wrote a chapter for the book Moving From Training to Performance: A Practical Guidebook. Tom earned a doctorate in education. Tom is a frequent speaker at international conferences on performance improvement and e-learning. Tom served on the American Society for Training & Development Global Board of Directors from 1998 to 2000 and currently serves as the Chair of the ASTD Global Nominating Committee. 

Geri Lopker

Geri is president and principal consultant of Geri Lopker & Associates. Her international client list includes corporations, government agencies, nonprofit organizations, and Fortune 100 companies. Geri has been a performance consultant both as an internal Area Director of Operations for a large healthcare agency AND as an external consultant with clients big and small. Geri has over twenty years of experience working in the areas of systems, finance, change management, leadership, communication, strategic planning, team building, and customer relations.

Geri earned a Master’s Degree in Human Resources and Organization Development from the University of San Francisco. She earned the Certified Performance Technologist (CPT) certification in 2003. She is an adjunct professor for Chapman University teaching the nationally acclaimed Human Performance Improvement in the Workplace certificate series. She has also earned this HPI certificate. She has received the Total Trainer Certificate from OC-ASTD and is currently part of the faculty for the Total Trainer program. 

Geri is past president of the International Society for Performance Improvement, Orange County Chapter.  She is past president of American Society for Training and Development, Orange County chapter.

Dennis Mankin

Dennis Mankin has been actively assisting mid- to large-size corporations in achieving their corporate and organizational goals through analysis, design, development, implementation, and coaching clients in successful human performance improvement (HPI) solutions since 1985. His consulting career includes working with training and consulting such firms as Capital Management Consulting, Sigma International, Core-ROI, Acclivus Corporation, and most recently with Human Performance Technologies, now a Saba company. Mankin's clients have included American Red Cross, Johns Hopkins Hospital, United States Marine Corps, Bank of America, Mobil Marine, and Sprint PCS, to name a few. For 10 years prior to 1985, Mankin focused his skills in the marketing and sales arena, specifically working with Ameritech and ABC Television. He has been a sales professional, president of a top producing training/consulting organization headquartered in Washington, D.C., and a well-respected consultant and coach in the arena of HPI.

Dennis' professional and graduate educational studies (at Western Michigan University) have included behavioral psychology, interpersonal communications, and facilitating the transfer of performance technology processes to others.

Stefan Oppitz

Stefan Oppitz is managing director of A-M-T Management Performance AG in Germany. He is a performance consultant and trainer and has consulted many German and international companies. Prior to joining A-M-T Management in 1994, he worked in HR at Dresdner Bank AG in Frankfurt, Germany.

Stefan has been an active member of ASTD since 1994. He formed the ASTD Global Network in Germany, serving on its Steering committee and as a board member until 2003. Together with his business partner he wrote and edited the first ASTD book in German, which also was the first book on improving performance for the German-speaking area. He is the developer and facilitator of the program "Performance Coach," a German-language performance improvement course. Stefan will be facilitating for HPI in the Workplace and Selecting and Managing Interventions in Europe.

Lei Ortmans

Lei Ortmans currently serves as an external HPI consultant (CPT) and trainer with his team at Blue Note Consultants in the Netherlands. He is involved in the transformation of Blue Note Consultants into an HPI company. He has worked on various HPI projects for a number of different organizations including Information, Communication and Technology Service Centre at Maastricht University and Hogeschool Zuyd and a large organization of primary education. He provides training courses and workshops in the field of management development, competence development and HPI for managers and HR officers.

Lei has published a number of articles with his collegues at Blue Note including a Communication and Reflection Workbook, a Personal Development Plan Workbook and Nursing part 1b, 2b, and 2c. He received his ASTD Human Performance Improvement Certificate in 2003. 

Lei holds a Master’s degree in Social Sciences from University of Utrecht.

Ethan Sanders

Ethan Sanders is president and CEO of Sundial Learning Systems. Before founding this company, Ethan was manager of instructional design for the American Society for Training & Development (ASTD). While at ASTD, he led the research and writing of two major competency studies and redesigned several of ASTD’s courses. Before joining ASTD, he was a senior instructional designer of management development courses in the banking industry and a training manager in the transportation industry. He is the author of ASTD Models for Learning Technologies, ASTD Models for Workplace Learning and Performance, Performance Intervention Maps: 36 Strategies for Solving Your Organization’s Problems, and the ASTD course "Human Performance Improvement in the Workplace."

Ethan holds a Master’s degree in applied behavior science from Johns Hopkins University.

Steve Sass

Steve Sass is president of Sass & Associates, Inc., a performance consulting company. His 35-year business career includes 28 years with IBM in customer service and education executive management, and four years as director-in-charge of the Center for Leadership Development for KPMG Peat Marwick, LLP.

Steve’s areas of competence include executive coaching, leadership development, 360 degree feedback, distance learning, business strategy, corporate education program design, development and evaluation, and customer service management. Organizations he has worked with include IBM, KPMG Peat Marwick, LLP (U.S and international-based organizations), The Prudential, Keilty Goldsmith and Co., Warner Lambert, Johnson and Johnson, Merck, Schering-Plough, Spencer Stuart, Towers Perrin, BMW, First Union, CIT Group, The Office of Training and Education for the CIA, National Urban League, and others.

Steve holds a Master's degree in business policy from Columbia University.

Joe Willmore

Joe Willmore is president of the Willmore Consulting Group, a performance consulting firm in northern Virginia. He has over 20 years experience as a consultant, with a wide range of clients in the corporate, government, and nonprofit sectors throughout the United States, Russia, and Central Asia. Previous clients include Intelsat, Lockheed-Martin, World Bank, USAID, U.S. Navy, EPA, Booz-Allen & Hamilton, National Geographic Society, the Smithsonian Institution, U.S. Geologic Survey, Sandia National Laboratory, Amtrak, Walter Reed Army Medical Center, and TRW.

Until recently, Wilmore served on ASTD's Board of Directors and ASTD's National Advisors for Chapters. He has been a contributor to T+D Magazine, HPI Essentials, What Smart Trainers Know, and Consulting Annual (Jossey-Bass/Pffeifer). He is also the author of "Managing Virtual Teams" and ASTD's Infoline on scenario planning. He has also served as a faculty member at George Mason University and University of Massachusetts.