HPI Certificates
Course Descriptions
The Human performance Improvement Certificate program consists of the following five core courses:
Human Performance Improvement in the Workplace
What is HPI? Who invented it? Is it just another fad, or is it something revolutionary? What am I supposed to do about this request for training, when everyone knows it's a resource issue?
If questions like these are running through your mind, ASTD’s foundation class is for you. This cognitive survey class will answer all of these questions and more. Learn the three primary principles that underlie HPI. Understand how contributors from such disciplines as behaviorism, management sciences, organization development, and systems theory have created a systematic approach to solving organizational problems. See how the HPI model unites these principles under a common process.
The HPI process helps you get your clients to articulate their business goals, link these goals to human performance, diagnose the current state of performance in the organization, find the root causes for performance deficiencies, implement solutions, and evaluate the results of the solutions. During the course, you will also experience what it feels like to do performance consulting, what it takes to manage the change that accompanies solutions, and whether you have the core skills it takes to be a performance consultant.
HPI in the Workplace is the prerequisite for all other HPI Certificate Program courses.
Need more information? Click here to view the Participant Guide table of contents
Earn 2.0 CEUs upon successfully completing this program. Learn more.
Analyzing Human Performance
Before you can solve performance problems, you need a systematic approach to get at the real performance gaps and the root causes. ASTD, in partnership with Platinum Performance Group, will introduce you to the new analysis model of Performance DNA.
The Performance DNA Toolkit is a complete, state-of–the-art, flexible set of tools—guides, checklists, and templates—to conduct a comprehensive analysis of human performance for any position. With flexibility and completeness of the analysis process in mind, the tools were designed to meet the needs of both a newly indoctrinated performance analyst and a seasoned professional. They were designed to be effective in complex high technology environments, sales or manufacturing, and every situation in between. The tools are based heavily on the validated work and processes of pioneers in human performance improvement (HPI) such as Thomas Gilbert and others, while incorporating decades of real-world execution. They include the best tools and processes for today’s complex and rapidly changing workplace. This course will show you how to use these tools efficiently and let you practice implementing them in an organization.
Performance DNA Desktop Software™ is now included with the class!
Need more information? Click here to view the Participant Guide table of contents
Earn 2.0 CEUs upon successfully completing this program.
Learn more.
Evaluating HPI Solutions
I’m running a lot of solutions at the same time. How do I track their success? Everyone likes the idea of bottom-line results, but how do I prove we’ve achieved them? Can I use the evaluation models I’ve been using for my training program? How do I show HPI ROI?
Even if you have impressive plans to reach bottom-line results, sooner or later you need to prove you’ve reached them. This course will help you assess the evaluation theories you already know and show you how they apply to the HPI process. Learn the strengths and limitations of familiar evaluation models. See how the Performance Improvement Solution Model blends the best of other evaluation models and ties directly to Human Performance Improvement work. Find out how to plan and implement your evaluation process. Discover how the groundwork done during the business and performance analysis phases of the HPI process makes the evaluation process easier. Finally, see why measuring results creates a better business case than measuring performance.
Prerequisite: Human Performance Improvement in the Workplace course.
Suggested prerequisite: Analyzing Human Performance course.
Earn 2.0 CEUs upon successfully completing this program. Learn more.
Selecting HPI Solutions
Now that I’ve uncovered more than just training issues, how do I find the right solution? Will they expect me to implement any solutions I suggest? Will I be able to measure the success of this solution? Could I just give them the solutions I am familiar with and hope things get better?
A Human Performance Improvement approach can be a Pandora’s box. Research tells us that more than 80 percent of the time, performance problems aren’t caused by a lack of skill or knowledge within the performer. So what else is there and how do you know how to choose the right solutions?
Learn how to link root causes to one of six categories: knowledge, information, physical resources, structure and process, motives, and wellness. Then learn how to locate and contract with talented people who specialize in these areas. Understand how to monitor and manage the implementation process from start to finish, ensuring that the solutions are following the prescription. This skill-building class will leave you with practical tools and experiences so you can build a seamless delivery system for your solutions.
Prerequisite: Human Performance Improvement in the Workplace course.
Suggested prerequisite: Analyzing Human Performance course.
Need more information? Click here to view the Participant Guide table of contents
Earn 2.0 CEUs upon successfully completing this program. Learn more.
Transitioning to Human Performance Improvement
How do I get buy-in to transition my department to performance consulting? How do I overcome resistance from my training staff? How can I describe what I do so people understand my new role? I think I have the skills I need to be a performance consultant—now what?
You have started or are ready to transition to Human Performance Improvement. Now you need to make sure you have the support and resources to make HPI a success in your organization. Telling management that HPI brings bottom-line results will not be enough. You will need to articulate the changes you are bringing about and build support for your efforts.
You will come away from this hands-on program with skills to gauge your organization’s readiness for the change and techniques for keeping the momentum alive. You will create a transition plan that, when put into action, will create an environment that supports the ideals of the HPI movement. You will get feedback on your transition plan before you present it to your stakeholders. Plus, you will leave with a concise answer to the question, "So, what do you do for a living?"
Prerequisites: You must complete all of the other four HPI Certificate Program courses prior to participating in this course.
Earn 2.0 CEUs upon successfully completing this program. Learn more.
ASTD Certificate Programs are learning events and a certificate is awarded to participants upon successful completion of the program. No test is given and participants are not certified. Certification is a testing event that confirms that skills, knowledge, or competencies have been acquired.