Through exceptional learning and performance, we create a world that works better. 

 
 
Home  >  Content  >  Professional Development  >  Certificate Programs  >  HPI  >  Learning Objectives
 

HPI Certificates

Learning Objectives

Human Performance Improvement in the Workplace

  • Describe the origins and major theories of HPI
  • Name and explain the relationship between the steps in the HPI process
  • Examine and apply analysis models to determine the performance gap and its root causes
  • Describe a process to evaluate the impact of interventions
  • Outline a strategy for selecting interventions that address the root causes of performance gaps
  • Identify standard practices and relationships engaged in by performance consultants.

Analyzing Human Performance

  • Align their analysis with their organization's
  • Describe the relationship between key performers and organization outcomes
  • Use accomplishment-based terms to describe performance deficiencies
  • Reconcile stakeholders' requests for solutions with real organization goals
  • Conduct interviews, document reviews, and provide observations to establish the major accomplishments of any job.

Evaluating HPI Solutions

  • Distinguish business results from performance results
  • Determine when to measure satisfaction, learning, performance, and results
  • Conduct a contracting meeting
  • Use a balance scorecard approach when evaluating project
  • Identify cost and benefit items
  • Conduct a CBA/ROI
  • Choose ways to measure intangibles
  • Create an evaluation report.

Selecting HPI Solutions

  • Recommend the right solutions to close the performance gaps identified
  • Communicate the costs, benefits, and potential value of the solutions
  • Manage implementation of the solution so that client needs (for example, cost-effectiveness and efficiency) are met
  • Troubleshoot the implementation process and make adjustments when necessary.

Transitioning to Human Performance Improvement

  • State your reasons for making the transition to HPI
  • Describe quickly and accurately your role as a performance consultant
  • Identify potential performance improvement products and services
  • Define your HPI effort’s mission, vision, guiding principles, and objectives
  • Get buy-in for your transition and be able to mobilize a team of internal and external partners
  • Identify the most appropriate performance improvement organization structure for your situation.