Competencies Associated With HPI Work

Industry Awareness: understanding the vision, strategy, goals, and culture of an industry; linking human performance improvement interventions to organizational goals

Leadership Skills: knowing how to lead or influence others positively to achieve desired work results

Interpersonal Relationship Skills: working effectively with others to achieve common goals and exercising effective interpersonal influence

Technological Awareness and Understanding: using existing or new technology and different types of software and hardware; understanding performance support systems and applying them as appropriate

Problem-Solving Skills: detecting performance gaps and helping other people discover ways to close the performance gaps in the present and future; closing performance gaps between actual and ideal performance

Systems Thinking and Understanding: identifying inputs, throughputs, and outputs of a subsystem, system, or suprasystem and applying that information to improve human performance; realizing the implications of interventions on many parts of an organization, process, or individual and taking steps to address any side effects of human performance improvement interventions

Performance Understanding: distinguishing between activities and results; recognizing implications, outcomes, and consequences

Knowledge of Interventions: demonstrating an understanding of the many ways that human performance can be improved in organizational settings; showing how to apply specific human performance improvement interventions to close existing or anticipated performance gaps

Business Understanding: demonstrating awareness of the inner workings of business functions and how business decisions affect financial or non-financial work results

Organization Understanding: seeing organizations as dynamic, political, economic, and social systems that have multiple goals; using this larger perspective as a framework for understanding and influencing events and change

Negotiating/Contracting Skills: organizing, preparing, overseeing, and evaluating work performed by vendors, contingent workers, or outsourcing agents

Buy-in/Advocacy Skills: building ownership or support for change among affected individuals, groups, and other stakeholders

Coping Skills: knowing how to deal with ambiguity and how to handle the stress resulting from change and from multiple meanings or possibilities

Ability to See "Big Picture": looking beyond details to see overarching goals and results

Consulting Skills: understanding the results that stakeholders desire from a process and providing insight into how efficiently and effectively those results can be achieved

Reprinted from ASTD Models for Human Performance Improvement. Copyright 1996, American Society for Training & Development. All rights reserved.