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Performance Management & Metrics
- Measurement Gets Strategic: Finding the best metric is crucial to linking training to corporate goals and objectives. This article discusses three different measures used by CompUSA, Wyeth Consumer Healthcare, and Hospital Corporations of America that help these organizations gain higher performance and greater employee retention. T+D v59 n5 p53-59 May 2005
- Social Intelligence: Trends. This article discusses social intelligence, one Howard Gardner's multiple intelligences, and its role in the workplace. The importance of emotional intelligence of leaders is covered. T+D v58 n9 p17-19 September 2004
- Decoding Value: This article, based on the book "Quick! Show Me Your Value," covers how to demonstrate the ROI of performance solutions. It defines the typical value chain of most organizations and how to tap into that chain to illustrate the value of performance activities. Learning Circuits v5 n6 June 2004
- ROI from Workflow-based E-learning: This article reports on the potential to save millions of dollars by using new performance technology tools to improve employee productivity. These tools are used to evaluate workflow enabling course designers to create e-learning tools that directly support the learner’s need which reduces the lag time between learning a task that’s new, unfamiliar, or performed infrequently and completing the task. This article refers to workforce analytics as another term to capture the metrics used in evaluating employee productivity. Learning Circuits v4 n10 October 2003
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