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Long View //
Pam Eyring ++
President and Director The Protocol School of Washington Columbia, South Carolina
Eyring is an expert in protocol and etiquette services and was the first civilian chief of protocol at Wright-Patterson Air Force Base in Dayton, Ohio, where she planned and directed military, government, international, and civic ceremonies; conferences; special events; and Presidential visits. She has presented seminars and briefings to a vast number of audiences, including corporate and government executives, Fortune 500 companies, and academia.
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Books //
Business Gets Personal
Warren Buffett on Business: Principles From the Sage of Omaha By Richard J. Connors (Wiley, 259 pp., $24.95)
Read all book reviews.
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DEVELOPMENT //
Blink or Think?
By Lisa Callahan
Part of developing as a professional means knowing when to use cautious consideration and when to go with intuition. A few key practices can help your learners, and you, to make that distinction.
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Editor's Note //
Lacking the Tools to Succeed
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FUNDAMENTALS //
Buyer Beware
By Diane Valenti
What you don’t know about custom e-learning could hurt you. Make sure that the solution is right for your needs and can be updated for your users.
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INTELLIGENCE //
A Leadership Skills Gap?
By Dean Smith
What exactly will the phrase “highly skilled leader” mean in the coming years? New research offers some important clues.
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LEARNING BLUEPRINT //
Presenting Course Outlines in a Flow Chart Format
By Emanuel Albu
A course or workshop outline should include learning goals, timeline, activities, assignments, and other pertinent information for participants.
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RE:SEARCh //
Don’t Delete the E-Messenger
By Aparna Nancherla
Companies are thinking of innovative ways to improve communication methods between leaders and staff.
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Soapbox //
Talent Management Is the New Buzzword
By Larry Israelite
In the early 1990s, I worked in the “educational services” department of a very large computer company. We delivered a lot of training to both customers and employees. At the end of each quarter, we would gather for a pep rally, at which time our vice president would discuss our performance.
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Solutions //
Using Myers-Briggs Personality Type to Create a Culture Adapted to the New Century
By Jennifer Overbo
Hallmark’s top management wanted to create a vision in which leaders inspire the hearts and minds of employees and instill confidence.
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Technology //
Can You Hear Me Now?
By Judy Brown
Is mobile access to learning and performance support a part of your learning architecture? If not, you may want to re-evaluate.
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Workplace Rx //
To Centralize or Decentralize? That Is the Question
A financial institution realizes that no one cookie-cutter model exists for the perfect learning function.
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