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FEBRUARY 2012

Training+Development

This month...

In this issue, Jeff Dailey, President and CEO of Farmers Insurance Group, discusses the University of Farmers's award-winning training programs.

+ COVER STORY: "Proud to Tout Their Talent" by Tony Bingham and Pat Galagan

+ New Learning Analytics for a New Workplace

+ Katherine Holt on Transformational Coaching

Upcoming Webcast: Transforming Learning at Hilton Worldwide

Tuesday, February 28, 2 p.m. Eastern
CLO Kimo Kippen will lead this informative session about how a 93-year-old company reinvented itself and transformed learning. During this T+D At C Level webcast, Kippen will share how the company recognized the need to relaunch its learning and describe the strategic approach behind what would be the immediate areas of focus.

YouTube: University of Farmers

When was the last time you saw a corporate university featured in a television ad for a major insurance company? Farmers Insurance Group's TV and print ads make the case that its well-trained agents are a competitive advantage. The campaign is inspired by the in-depth training that agents and employees receive at the University of Farmers in Agoura Hills, California.

OnDemand Webcast With Allison Rossett

T+D presents the webcast "Not Too Informal, Not Too Formal, But Just Right: Calibrating Your Approach to Learning & Performance" with Allison Rossett. Click here for more info and to watch on demand,

Features //
Departments //
T+D Blog //
Most Accessed //

	Proud to Tout Their Talent By Tony Bingham and Pat Galagan The University of Farmers’s award-winning training programs are among the company’s best insurance policies. Podcast + Free Article
	Delivering Meaningful Outcomes for Your Organization By Annette Thompson Three foundational elements—being embedded in the businesses you support, crafting a design strategy that recognizes today’s learners, and accountability and transparency in our performance—are critical in today’s business environment. Podcast Not an ASTD Member? Buy the e-print here!
	New Learning Analytics for a New Workplace By Reuben Tozman We need to rethink learning analytics with a focus on value as opposed to learning as a key benchmark. Podcast + Free Article
	Measuring the Effectiveness of Informal Learning Methodologies By John R. Mattox II The volume of knowledge that can be shared via informal learning methods is vast, but that doesn’t mean evaluation is impossible. Podcast Not an ASTD Member? Buy the e-print here!
	They’re Experts, But Can They Be Trainers? By Vic Passion Some subject matter experts will take to training delivery like a fish to water, others will need a bit more coaching and polishing, but all can be effective if trained properly. Podcast Not an ASTD Member? Buy the e-print here!
	Enhance Training’s Worth With Learning Processes By Eitan Shushan Here are the building blocks for learning processes, which deliver better, more lasting results than classic instructor-led training. Podcast Not an ASTD Member? Buy the e-print here!

	Long View // Katherine Holt ++ With more than 20 years of global executive coaching and consulting experience, Katherine Holt helps leaders around the world design business strategies for today’s complex, multicultural workplace. ++ Extra Content - Only Online! + Free Article
	Books // Designing Learning for Tidy Closets By Julie Dirksen (New Riders Press, $39.99, 272 pp.) Read all book reviews. + Free Article!
	DEVELOPMENT // Rescuing Relationships By Travis Bradberry Recognize the signs of a relationship meltdown, and use these tips to get it back on track. Not an ASTD Member? Buy the e-print here!
	Editor's Note // Learning’s New Analytics For more than a year, T+D has been publishing articles about the new workplace analytics, but none has examined in depth the ways to measure the different learning channels that are part of this new workplace. Not until now. Podcast + Free Article
	FUNDAMENTALS // Dissecting the Deadline: Keep Your Training Projects on Track By Hadiya Nuriddin Ensure your training program is relevant and timely by focusing on its end before you even begin. Not an ASTD Member? Buy the e-print here!
	INTELLIGENCE // Cultivate a Coaching Culture By Ann Pace Investment in employee coaching is well worth the effort. Bersin & Associates research shows that organizations with strong coaching cultures deliver superior results. + Free Article!
	LEARNING BLUEPRINT // Use Scenarios to Keep E-learning Real By Cammy Bean Simple scenarios are cost-effective ways to enhance e-learning transfer. Not an ASTD Member? Buy the e-print here!
	RE:SEARCH // Employee Loyalty Slipping Worldwide; Respect, Work-Life Balance Are Top Engagers By Phaedra Brotherton The percentage of employees thinking about leaving their current jobs has increased since prerecession levels despite an uncertain economy, according to a recent survey. Focusing on work environment and quality of leadership may help companies turn things around. Not an ASTD Member? Buy the e-print here!
	Upward Bound // Offer Before Being Asked Tragedy compelled Jeffrey Vargas toward a learning career in the public sector, where he focuses on mentorship, collaboration, and social media. + Free Article!
	Technology // Games vs. Simulations: When Simulations May Be a Better Approach By Andy Petroski The line between games and simulations—game’s less talked about cousin—is often blurred, and there are no absolutes. Use these guidelines to sort out whether a game or a simulation would be the best solution. Not an ASTD Member? Buy the e-print here!
	Workplace Rx // Leadership Training Gets Flipped A group of developing leaders gains new skills while helping children in need. Not an ASTD Member? Buy the e-print here!
	Solutions // Getting to the Heart of Learning By Jennifer Waltner The American Heart Association’s partnership with SkillSoft to create American Heart University brings learning to every AHA employee. Not an ASTD Member? Buy the e-print here!

Read T+D's Blog on The Official ASTD Blog!

Most Recent Entry //

Britain sees 'seismic collapse' in workplace pensions

(From The Telegraph) -- The Association of Consulting Actuaries (ACA) said that in the last year alone a fifth of all private sector final-salary pension schemes have closed to existing members because companies can no longer afford to run them.

It also found that one in three large companies is looking to cut its overall spending on pensions in the future.

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