10 Steps to Successful Business Alignment offers a fresh,informative perspective on the challenge of achieving businessalignment. As the global recession has magnified the need fordemonstrable results from projects and programs in everyorganization, the need for understanding and delivering businessalignment has never been more important. Moving far beyond merelydefining the concept, this book demonstrates how to createalignment, provides insight on how to ensure alignment is properlypositioned at the outset of projects, and shows how to successfullyvalidate and maintain effective alignment over the entire lifespanof those projects. Written by a pair of globally recognized expertson business-related measurement and evaluation, 10 Steps toSuccessful Business Alignment provides managers, executives,and organizational leaders in every industry the tools required toachieve and sustain sound, sustainable business alignment.
Change is inevitable, and how we handle it determines a great dealof our success in life. Fortunately, 10 Steps to SuccessfulChange Management can help you understand change and takeproactive steps toward dealing with it. With this handy go-toresource as your guide, you can understand and evaluate change, andapply practical tools that will help you not only cope with theinevitable, but benefit from it.
Whether youre presenting training exercises, team meetings or asales pitch, you can present like a pro, deal with technologicalglitches, appear calm under pressure, and deliver value-packedvirtual presentations.
Although it includes time management techniques, the real goal ofthis book is to help you decide what is most important to youpersonally and professionally, so you can use your time wisely andproductively.
A step-by-step plan for putting today's most influential,game-changing methods of communication to work for you, buildingyour brand, cultivating customer loyalty, and driving bottom-lineresults.
10 Steps to Successful Customer Service is an essentialkey practice check up designed to help both front line customerservice professionals and their managers maintain focus on creatingsatisfied, loyal customers.
Whether youre new to sales or a seasoned professional, the 10 Stepswill help you build top-line revenue for your organization anddevelop successful sales habits.
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For team members and leaders alike, 10 Steps book provides aroadmap for developing better teams, plus a complete toolbox of forputting plans into action.
Maximize success with this must-have, step-by-step primer forhoning individual and organizational coaching skills.
Design and facilitate engaging, productive meetings.