How do you train people in a specialized, complex subject area that you dont fully understand yourself? If youre an experienced trainer, training manager, content designer, curriculum developer, or anyone else who creates courses, Technical Training Basics can help you tackle this challenge head-on. With this book as your guide, you can understand and navigate the process of creating effective technical training programs in partnership with a subject matter expert.
Chockfull of myth-busting research and ready-to-use tools, and delivered in a lighthearted and entertaining style, the updated, expanded, and enhanced second edition of Telling Aint Training sets new standards for the training industry.
This book provides hundreds of quick ideas that will get participants engaged and primed for learning from uncovering learner needs to creating stimulating environments to managing time and groups to using powerful learning aids and more.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
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The definitive guide for learning professionals from the most trusted authority in the industry.
Teach SMEs how to train their peers with customizable training focused on facilitation best-practices and pre-designed events.
An essential companion guide for implementing the powerful principles of Telling Ain't Training.
Diversity training to promote tolerance, increase employee satisfaction, and create a positive work environment for all.
Sharpen participants project management skills for increased productivity, better organization, and greater job satisfaction.