10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
Get detailed, step-by-step instructions for 20 training transfer and retention techniques that will enhance application of training on the job.
A complete, customizable program for preparing training professionals, occasional trainers, and subject matter experts from the foremost practitioner, author, and expert in the industryElaine Biech.
Una de las preocupaciones fundamentales de los docentes es saber como y por que los estudiantes aprenden. En este libro...
La evaluacin es una parte de la formacin. De hecho, cuando finaliza una accin formativa...
Write on the Wall details how to lead a team through a group planning process...
A unique, results-driven guide to fast, practical training design and delivery.
Simplifies the concept of adult learning with advice for appealing to different learning styles.
Defines the elements of effective time management and provides a blueprint for improving organizational skills and increasing productivity.
Hone the basic management skills of your up-and-coming leaders before they are placed in high-pressure management positions.