Provides a step-by-step model for aligning your organizations brand and culture with your customer service practices to drive meaningful business results.
If you need a comprehensive, practical roadmap to improved performance management, youve found it! With all the downloadable, value-added materials this book includes, your training dollars will be smartly invested.
Design and facilitate engaging, productive meetings.
Reveals how anyone can break free from self-limiting behaviors and realize his or her full potential.
A blueprint for clear, concise, impactful writing in 10 easy-to-follow steps.
A crash course for effectively planning and managing timely, organized projects.
An essential guide for facilitating productive, decisive meetings.