Chockfull of myth-busting research and ready-to-use tools, and delivered in a lighthearted and entertaining style, the updated, expanded, and enhanced second edition of Telling Aint Training sets new standards for the training industry.
Provides a step-by-step model for aligning your organizations brand and culture with your customer service practices to drive meaningful business results.
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Create a business skills boot camp for your frontline workers!
El anlisis es un paso previo a la accin. Cmo podemos lanzarnos a lograr un objetivo si no estamos seguros...
If you need a comprehensive, practical roadmap to improved performance management, youve found it! With all the downloadable, value-added materials this book includes, your training dollars will be smartly invested.
Design and facilitate engaging, productive meetings.
A unique, results-driven guide to fast, practical training design and delivery.
A how-to guide for successful group facilitation to champion learning, encourage interaction, and promote the spread of ideas.
Connect with your audience and become a think-on-your-feet presenter with 10 strategies for communicating with authority.
Reveals how anyone can break free from self-limiting behaviors and realize his or her full potential.