This class in a box workbook and its associated website provide all the ready-to-use tools you need to develop a high-impact, professional workshop in the art and science of decision making.
10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.
Get detailed, step-by-step instructions for 20 training transfer and retention techniques that will enhance application of training on the job.
A complete, customizable program for preparing training professionals, occasional trainers, and subject matter experts from the foremost practitioner, author, and expert in the industryElaine Biech.
Una de las preocupaciones fundamentales de los docentes es saber como y por que los estudiantes aprenden. En este libro...
La evaluacin es una parte de la formacin. De hecho, cuando finaliza una accin formativa...
Write on the Wall details how to lead a team through a group planning process...
Sales Training Basics recognizes the bottom line focus of sales professionals and offers proven techniques and approaches that create engaging and impactful training.
Make career development a priority in your organization with this succinct, ready-to-use guide for growing talent.
A unique, results-driven guide to fast, practical training design and delivery.