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Making the Financial Case for Performance Improvement (PDF Download)

To get stakeholder buy-in for our performance improvement initiatives, we need to know enough about finance to speak knowledgeably about our function’s impact on the numbers. This Infoline will help you understand the four major areas of finance (revenue, assets, expenses, and liabilities); financial reporting; how to measure profitability; and how to apply financial measures to training and performance improvement programs. 

Demystifying Measurement & Evaluation (PDF Download)

Proving that your training programs are effective is necessary for justifying costs, making improvements, and establishing and maintaining adequate budgets. “Demystifying Measurement and Evaluation” will show you how to determine business-driven objectives, devise practical ways to collect data, plan for measurement and evaluation, analyze data quickly, and accurately present data—in a way that is practical and accessible. 

Create Better Multiple-Choice Questions (PDF Download)

This Infoline provides guidance for writing well-written multiple-choice questions and how to avoid the most common mistakes.

Basic Statistics for Trainers

A basic knowledge of statistics allows trainers to make better decisions and understand data more fully... [PDF Download Version]

Conducting a Classroom Training Audit

Use the methodology presented here for assessing whether classroom training[PDF download]

Data Collection for Needs Assessment

Conducting a thorough data collection is vital to the success of your training needs assessment. Thi[PDF download]

The Four Levels of Evaluation

In todays global, competitive environment, its no question that we need to evaluateand prove the[PDF download]

Testing for Learning Outcomes

Understanding and using the right testing method makes a big difference[PDF download]

Benchmarking

Know what benchmarking is and the benefits, types, and processes of benchmarking. [PDF download]

Evaluating Technical Training: A Functional Approach

This issue shows you how to plan and conduct these targeted training evaluations from identifying the function you want to evaluate[PDF download]