September 01, 2009
Engaging employees as part of the solution, not part of the problem, can make a big difference in customer service training. By partnering with learners and by maintaining a focus on employees’ emotions, one organization was able to overcome some critical challeng...
May 01, 2009
Jennifer J. Salopek
In this tumultuous global economy, organizations are examining how to accelerate sales team performance to increase revenue. To give business leaders a new approach to sales training and development, ASTD created a World-Class Sales Competency Model, and the need for su...
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