September 01, 2009 - by Vana Prewitt
Engaging employees as part of the solution, not part of the problem, can make a big difference in customer service training. By partnering with learners and by maintaining a focus on employees’ emotions, one organization was able to overcome some critical challeng... More »
May 01, 2009 - by Jennifer J. Salopek
In this tumultuous global economy, organizations are examining how to accelerate sales team performance to increase revenue. To give business leaders a new approach to sales training and development, ASTD created a World-Class Sales Competency Model, and the need for su... More »
2
1
