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Are They Being Served
Tuesday, September 01, 2009
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by
Vana Prewitt
Engaging employees as part of the solution, not part of the problem, can make a big difference in customer service training. By partnering with learners and by maintaining a focus on employees’ emotions, one organization was able to overcome some critical challenges.
Are They Being Served
Vana Prewitt
2009-09-01