September 01, 2009 - by Vana Prewitt
Engaging employees as part of the solution, not part of the problem, can make a big difference in customer service training. By partnering with learners and by maintaining a focus on employees’ emotions, one organization was able to overcome some critical challeng... More »
May 01, 2009 - by Jennifer J. Salopek
In this tumultuous global economy, organizations are examining how to accelerate sales team performance to increase revenue. To give business leaders a new approach to sales training and development, ASTD created a World-Class Sales Competency Model, and the need for su... More »
April 01, 2008 - by
There’s an old adage that says, “Great salespeople are born, not made.” At ASTD, we believe that great salespeople can be helped to improve: educated, trained, nurtured, and coached to deliver stellar business results for their companies and for themse... More »
January 04, 2008 - by Jennifer J. Salopek
Thanks to corporate wrongdoing and an economic downturn that seems to have wiped out the advances of the past decade, companies worldwide are finding the sales environment more challenging than ever. Budget cutbacks have combined with consumer mistrust to create a sel... More »
January 01, 2005 - by Lizette Zuniga
This case was prepared to serve as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All names, dates, places, and organizations have been disguised at the request of the authors or organization. More »
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