Are They Being Served

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Engaging employees as part of the solution, not part of the problem, can make a big difference in customer service training. By partnering with learners and by maintaining a focus on employees’ emotions, one organization was able to overcome some critical challeng... More »

Introducing ASTD World Class Selling Model

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In this tumultuous global economy, organizations are examining how to accelerate sales team performance to increase revenue. To give business leaders a new approach to sales training and development, ASTD created a World-Class Sales Competency Model, and the need for su... More »

Sales Training - Article

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There’s an old adage that says, “Great salespeople are born, not made.” At ASTD, we believe that great salespeople can be helped to improve: educated, trained, nurtured, and coached to deliver stellar business results for their companies and for themse... More »

Implementing the ASTD World-Class Sales Competency Model

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Thanks to corporate wrongdoing and an economic downturn that seems to have wiped out the advances of the past decade, companies worldwide are finding the sales environment more challenging than ever. Budget cutbacks have combined with consumer mistrust to create a sel... More »

ROI E-Learning Sales Program

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Lizette Zuniga

This case was prepared to serve as a basis for discussion rather than to illustrate either effective or ineffective administrative and management practices. All names, dates, places, and organizations have been disguised at the request of the authors or organization. More »