Intellum powers the evolution of training at AlliedBarton.
As the largest American-owned security officer services company,
AlliedBarton Security Services provides high-quality security to
more than 3,300 customers nationwide, including approximately 200
Fortune 500 companies. Virtually every industry and individual
depends on security officers to ensure their overall safety.
Aware of their sphere of influence, AlliedBarton continually
strives to be at the forefront of the security services industry by
using the latest technology. In 2009, the company advanced this
commitment by partnering with Intellum to launch "the AlliedBarton
EDGE," an innovative online learning management system designed to
provide every AlliedBarton employee with the tools necessary to
educate, develop, grow, and engage (EDGE).
Building a partnership
With more than 50,000 employees and 100 offices located across the
United States, AlliedBarton's training extends far beyond security
officers to include managers, corporate personnel, and executive
leaders. Through the AlliedBarton EDGE, the company planned to
implement not just a new LMS, but also a different approach to
training and development itself. Aware of the implications,
AlliedBarton recognized that finding the right partner would be
critical. After an extensive vetting process, Intellum was
"Intellum took the time to learn our business and understand our
culture and the importance of training and development as a market
differentiator," says Rich Cordivari, AlliedBarton's vice president
of learning and development. "We needed a partner who was open to
our ideas and willing to work under a strict timeline for delivery
without sacrificing quality. The Intellum team understood our
content delivery needs and would be able to work with us as we
expanded our training library to meet the needs of employees at all
levels of development."
To meet the specific needs of each employee, Intellum developed
several unique platforms for the AlliedBarton EDGE through
Rollbook, Intellum's fully hosted, on-demand LMS. In addition to
creating and customizing multiple platforms, Rollbook provided a
user-friendly structure that employees from across the organization
were able to utilize. A LMS is only as strong as the courses it
This drove AlliedBarton's commitment to launch an extensive library
of web-based training courses through the AlliedBarton EDGE. While
originally planning to develop roughly 50 courses in the first
year, Intellum, working in partnership with AlliedBarton's
extraordinary training team, was able to make more than 120 unique
courses available to AlliedBarton employees.
Training for tomorrow
The increasingly complex nature of security services necessitates
that officers possess a diverse range of skills. As Cordivari
explains, "Today's security officers save lives, evacuate
buildings, and secure and patrol every type of facility imaginable.
The training is complex - it goes beyond the information needed for
an officer to staff a post, and prepares officers and managers for
multiple security challenges as well as career advancement
With dozens of courses covering hundreds of topics including fire
safety, terrorism, and customer service, the AlliedBarton EDGE
provides the materials needed to effectively train today's security
Throughout its history, AlliedBarton has been committed to
developing leaders from within. This commitment is exemplified by
the "Leaders' EDGE," a unique platform offering a variety of
courses on topics critical to leadership. Through a diverse mix of
titles such as "budgeting," "time management," and "goal setting,"
employees from across the organization are able to obtain the
skills necessary to advance their careers.
With the understanding that effective development has to take place
at all levels on the corporate ladder; AlliedBarton instituted the
"Managers' EDGE," consisting of specifically targeted learning
modules to support ongoing growth. These include
- Security Academy in Leadership (SAIL). The goal of SAIL is to
enhance employee development and performance, and help managers
excel through partnerships with senior-level management.
- Supervisor's Workshop. A one-day instructor-led course that
covers effective supervision skills, the Supervisor's Workshop is
required for all new site and shift supervisors.
- Operations University. This module helps new managers better
understand AlliedBarton's business processes so that they can
deliver high quality service. The course covers a wide variety of
business and security-related topics.
In only the first year since launching the AlliedBarton EDGE, more
than 200,000 courses were completed. By comparison, completions
through AlliedBarton's previous e-learning system averaged roughly
50,000 courses per year. Based on these tremendous results,
AlliedBarton and Intellum are planning to build upon the success of
the AlliedBarton EDGE by introducing AlliedBarton EDGE 2.0 and
offering new topics, updated courses, and additional key features
such as the Mobile EDGE, which will provide a library of audio and
video pieces to support online training.
Matt Gilley is Intellum's chief revenue officer;