Minding Your Travel Ps and Qs

Aparna Nancherla

Despair no longer though because the market for injecting a little kindness and consideration into one's travel experience is alive and well. In fact, throw training into the mix and you'll have, in two words, Jetiquette Academy (1). Jetiquette Academy, whose tag line i... More »

Too Early for Beach Reading, But Never Too Early to Reinvigorate Your Mind and Spirit

ASTD Staff

Elsewhere, U.S.A.: How We Got from the Company Man, Family Dinners, and the Affluent Society to the Home Office, BlackBerry Moms, and Economic Anxiety Dalton Conley Pantheon We found it both charming and silly that in its listing on Amazon, a text message from the autho... More »

Success in Turkish Call Center

Paula Ketter

To combat this challenge, Global Bilgi developed a Team Leader Training Program (TLDP) to: retain high potential, high performance employees in the company create a career path for customer representatives have a proactive "Team Leader Candidate Pool" to promote use our... More »

It Takes a Crisis

David Berke

I have been a corporate business ethics officer, investigated complaints from the confidential hot line, conducted many classes, and helped design and implement a culture change effort based on company values. In my experience, the key to effective business practices is... More »

People Equal Competitive Advantage

Rex Davenport

With more than 17,000 employees in multiple lines of business in 40 countries around the globe, Mercer approaches talent management systematically in an effort to develop talented individuals to meet current and future business needs. Deborah Wheelock, head of global ta... More »