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February 15, 2007 - by Jennifer J. Salopek
In the year 2000, technology-based delivery of instruction accounted for just over 16 percent of all learning hours provided in organizations responding to ASTD research surveys. In 2006, that number was projected to be near 40 percent, having more than doubled in six y... More »
February 15, 2007 - by ASTD Staff
ConnectiCare of Farmington, Conn., recognized that fact. The managed care company, a 2006 ASTD Excellence in Practice winner, found success in customer service training by instituting a year-long customer service initiative called "The Royal Treatment." Seeking to impro... More »
As the latest step in a career that has spanned journalism, documentary filmmaking, and multimedia development, Patricia Franklin joined Vistage, a CEO-membership group, as chief learning officer in 2006. She says that her new role brings all those diverse experiences t... More »
Out of the Crisis W. Edwards Deming MIT Press Deming proved prescient as always with the 1982 publication of this book, which urged that management not be judged only by the quarterly dividend. He advised a management transformation that would protect future earnings an... More »
February 15, 2007 - by Aparna Nancherla
Wi-Fi Hotspots The term wi-fi, or wireless fidelity, refers to wireless local area networks (WLAN). Any laptop or handheld mobile device such as a PDA with a wireless card can take advantage of these networks. They provide a very convenient way to check email or log ont... More »
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