February 15, 2007 - by Aparna Nancherla
Wi-Fi Hotspots The term wi-fi, or wireless fidelity, refers to wireless local area networks (WLAN). Any laptop or handheld mobile device such as a PDA with a wireless card can take advantage of these networks. They provide a very convenient way to check email or log ont... More »
February 15, 2007 - by ASTD Staff
Out of the Crisis W. Edwards Deming MIT Press Deming proved prescient as always with the 1982 publication of this book, which urged that management not be judged only by the quarterly dividend. He advised a management transformation that would protect future earnings an... More »
ConnectiCare of Farmington, Conn., recognized that fact. The managed care company, a 2006 ASTD Excellence in Practice winner, found success in customer service training by instituting a year-long customer service initiative called "The Royal Treatment." Seeking to impro... More »
February 15, 2007 - by Michael Laff
When repeated attempts to correct his employer's questionable billing tactics failed, Mark Erickson decided to cooperate with federal prosecutors. He allowed investigators to eavesdrop on his conversations and made copies of documents before they were shredded. As a one... More »
February 15, 2007 - by Jennifer J. Salopek
As the latest step in a career that has spanned journalism, documentary filmmaking, and multimedia development, Patricia Franklin joined Vistage, a CEO-membership group, as chief learning officer in 2006. She says that her new role brings all those diverse experiences t... More »
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