August 29, 2008 - by Aparna Nancherla
Flying these days is officially more taxing than prison - at least you're not charged for pillows, blankets, food, and drink (1) in the slammer. In fact, you still don't even get your one phone call onboard. According to the Federal Communications Commission (2), cell p... More »
August 29, 2008 - by Ann Pace
The cable industry deals with large amounts of information to which employees must have easy access. DIRECTV's in-house and outsourced customer service agents serve its 18 million customers over the phone. Because of industry characteristics and its rapid growth rate, D... More »
August 29, 2008 - by Paul Harris
Hilton Hotels Corp. training executive David Kervella thinks so. But classroom instruction can't effectively teach hotel employees how to interact properly with guests, he says. So Kervella, senior manager, brand education at Hilton, proposed that the giant hotel firm c... More »
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