February 15, 2007
ConnectiCare of Farmington, Conn., recognized that fact. The
managed care company, a 2006 ASTD Excellence in Practice winner,
found success in customer service training by instituting a
year-long customer service initiative called "The Royal Treatment."
Seeking to impro...
January 03, 2007
Fortune magazine has again ranked QUALCOMM as one of the
Best Companies to Work For. The company ranked 14 on the recently
released 2007 list, improving on its no. 23 ranking a year ago. In
2005 and 2006, the company was recognized by ASTD as one of a
handful of compani...
December 03, 2006
As a reflection of an industry-wide problem confronting the health
care field, Texas hospitals have been experiencing acute shortages
among nurses and allied health professionals. The University Health
System (UHS) in San Antonio was no exception. UHS is a 604-bed,
November 03, 2006
Hiring, retaining, and developing a workforce that includes a high
proportion of high-performing engineers, scientists, and computer
scientists was a critical challenge for the Lawrence Livermore
National Laboratory. And it addressed the challenge through a
October 03, 2006
The Social Security Administration (SSA) Office of Systems (OS) in
Baltimore employs more than 3,200 Information Technology
professionals skilled in a wide variety of specialties. As Social
Security has automated processes and improved efficiencies during
past years, th...
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