The cable industry deals with large amounts of information to which employees must have easy access. DIRECTV's in-house and outsourced customer service agents serve its 18 million customers over the phone. Because of industry characteristics and its rapid growth rate, D... More »

Learning Technologies

E-Learning , Innovation , Managing Organizational Knowledge

Hilton Hotels Corp. training executive David Kervella thinks so. But classroom instruction can't effectively teach hotel employees how to interact properly with guests, he says. So Kervella, senior manager, brand education at Hilton, proposed that the giant hotel firm c... More »

Learning Technologies

E-Learning , Simulations and Serious Games , Trends

To align educational practice to 21st century workforce needs, a transformation is needed. Current instructional environments need to change to better reflect 21st century life - ranging from the proliferation of interpersonal communications and the globalization of eco... More »

Learning & Development , Learning Technologies

Curriculum Alignment , Delivering Training , E-Learning , Global Workforce Development , Intermediate-level Content , Training and Development - General

In addition to product and services development, Oracle has a solid commitment to learning and development. Since Oracle's more than 69,000 employees are scattered across the globe in more than 190 countries, most of the work is done virtually. To meet the needs of empl... More »

Learning Technologies , Workforce Development

Beginner Level Content , Delivering Training , E-Learning , Global Workforce Development , Integrated Talent Management