Wi-Fi Hotspots The term wi-fi, or wireless fidelity, refers to wireless local area networks (WLAN). Any laptop or handheld mobile device such as a PDA with a wireless card can take advantage of these networks. They provide a very convenient way to check email or log ont... More »

Learning & Development

Engagement , Innovation , North America , Training and Development - General , Trends

ConnectiCare of Farmington, Conn., recognized that fact. The managed care company, a 2006 ASTD Excellence in Practice winner, found success in customer service training by instituting a year-long customer service initiative called "The Royal Treatment." Seeking to impro... More »

Learning & Development

Business Impact , Competencies , Intermediate-level Content , Measuring and Evaluating , Training and Development - General

As the latest step in a career that has spanned journalism, documentary filmmaking, and multimedia development, Patricia Franklin joined Vistage, a CEO-membership group, as chief learning officer in 2006. She says that her new role brings all those diverse experiences t... More »

Learning & Development , Workforce Development

Coaching and Mentoring , E-Learning , Management Development , Managing the Learning Function , Simulations and Serious Games