August 30, 2007
It is hard to disagree that good ethics are good business. But many
organizations struggle with how to support ethical behavior,
communicate the value of ethics inside and outside the company, and
deal swiftly and justly with unethical conduct. An important part of deve...
July 30, 2007
Imagine a major corporation selecting a key executive - even its
next CEO - based on her appearance, or her accent, or her promise
to act on issues of concern to the company, without really
articulating HOW she would do it. What if you, as the hiring
expert, needed to c...
May 30, 2007
At Farmers Insurance Group, district managers are responsible for
increasing the volume of policies and premiums through the
recruitment and development of new agents and increasing the
productivity of existing agents (14,000 nationwide). The
development of successful d...
May 30, 2007
The disasters, public relations screw-ups, manufacturing meltdowns,
and good old-fashioned mistakes make the network news almost every
week, it seems. The scenario is familiar: Whether it's weather that
swamps an airline's ground operations, or bagged lettuce or dog
February 15, 2007
Out of the Crisis W. Edwards Deming MIT Press Deming proved prescient as always with the 1982 publication of this
book, which urged that management not be judged only by the
quarterly dividend. He advised a management transformation that
would protect future earnings an...
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