Faced with an increasingly competitive marketplace and an iconic brand whose service levels had been sliding for at least a decade, Intercontinental Hotels Group created a new service platform to bring about change in the brand's culture. The objective was to support th... More »

With the economy in the soup and corporate training departments braced for their traditional role as sacrificial lamb, the mood within training circles is surprisingly mixed. With some notable exceptions, training managers and suppliers alike are discovering positive tr... More »

Learning & Development

Business Impact , Economy , Trends