Hilton Hotels Corp. training executive David Kervella thinks so. But classroom instruction can't effectively teach hotel employees how to interact properly with guests, he says. So Kervella, senior manager, brand education at Hilton, proposed that the giant hotel firm c... More »

Learning Technologies

E-Learning , Simulations and Serious Games , Trends

Stepping Into a New Era To many, virtual worlds sound more like science fiction than a practical business tool. Overcoming the resistance to virtual worlds for training purposes can be addressed by following four specific steps that will help the learning and developmen... More »

Learning Technologies

Delivering Training , Human Performance Improvement , Intermediate-level Content , Simulations and Serious Games , Trends