August 29, 2008
Hilton Hotels Corp. training executive David Kervella thinks so.
But classroom instruction can't effectively teach hotel employees
how to interact properly with guests, he says. So Kervella, senior
manager, brand education at Hilton, proposed that the giant hotel
May 29, 2008
Karl M. Kapp
Stepping Into a New Era To many, virtual worlds sound more like science fiction than a
practical business tool. Overcoming the resistance to virtual
worlds for training purposes can be addressed by following four
specific steps that will help the learning and developmen...
Stay connected with: