May 31, 2012 - by Melissa Westmoreland
We’ve probably all heard the expressions “a new broom sweeps clean” and “don’t reinvent the wheel,” but all too often, we do not heed this advice. More »
May 31, 2012 - by Elizabeth Beckham
Data collection and reporting are an unavoidable part of training and development. Whether designing technical or soft skills training, creating a performance baseline, crafting an evaluation plan, or assessing characteristics of the organization at large, data collecti... More »
May 31, 2012 - by Daniel Gallagher, Joseph Costal
A self-aware leader does not hinge success exclusively on hitting her budget numbers. Cross-functional love is a potent first step, but it alone won’t generate leaders who think like GMs. Collaboration and alignment are a start, but the reinvention must go deeper. More »
May 24, 2012 - by Benjamin Ruark
Among service jobs, traditional job-task analysis’s myopic focus on what a performer will "do to" a customer maintains an outmoded legacy. Instead, contemporary focus needs to be bicentric, integrating customer interaction and experience in due diligent analysis o... More »
May 21, 2012 - by Mohana Radhakrishnan
Most learning professionals agree that the critical weakness of their learning management system (LMS) is reporting. In fact, a related study by Bersin & Associates determined that reporting is the number one challenge for legacy LMSs, and that nearly half of all le... More »
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