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Participant Assessment and Program Evaluation

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January 26, 2011 - by Daniel R. Tobin

The use of a 360-degree assessment for each learning participant is a fundamental building block of the entire program. But what about the use of other assessment instruments within the program? There is certainly no lack of assessment instruments on the market. Along w... More »

Human Capital , Workforce Development

Assessment , Career Development , Career Planning , Leadership Development , Management Development , Measuring and Evaluating

Managing Intelligently in the ‘New Normal’

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January 26, 2011 - by Ronald J. Recardo

Recent economic indicators seem to suggest that the worst of the Great Recession is over. The forthcoming era of predicted slow growth, high unemployment, and relatively scarce capital has been characterized as the era of the New Normal by Bill Gross and Mohammed El-Ari... More »

Senior Leaders & Executives

Business Impact , Economy , Leadership Development , Trends

Recover from Mistakes Gracefully

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January 26, 2011 - by Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning

Case Study: A Virtual Success at VALIC

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January 26, 2011 - by Annamarie Lang

VALIC, a member company of SunAmerica Financial Group and market leader in group retirement savings plans achieved great results using a virtual classroom. It started as a necessity: The economic slowdown drove the need to develop new skills among leaders, while also de... More »

Learning & Development , Learning Technologies

Delivering Training , Designing Learning , E-Learning , Social Learning

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

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January 26, 2011 - by Cindy Thatcher

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »

Human Capital , Sales Enablement

Business Impact , Change Management , Economy , Engagement , Human Performance Improvement , Jobs , Measuring and Evaluating , Skills Gap

Participant Assessment and Program Evaluation

Managing Intelligently in the ‘New Normal’

Recover from Mistakes Gracefully

Case Study: A Virtual Success at VALIC

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

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