Open Leadership: Mindsets and Traits

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A major theme throughout this book has been that leadership is about relationships, and because social technologies are changing relationships, leadership also needs to change. Empowered customers and employees will not sit by the sidelines and accept business as usual.... More »

Expert, Pair of Hands, or Collaborator—Which Role Do You Play?

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I recently had an interesting conversation with a potential client. He and his team support the marketing department at their company. His issue: marketing doesnt take full advantage of the value that he and his team can offer. Instead, marketing often turns to outside ... More »

A Talk With Yourself: Overcoming Start-Up Fear

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Are you thinking about starting your own business, and launching out on your own without the security net of a boss, a team of experienced managers, and a track record? If so, youre probably familiar with that sinking feeling: start-up fear. Before you succumb to the fe... More »

Ten Ingredients of Great Games

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There are lots of recipes for great games. A bad cook, or just an unlucky one, could spoil any of them, but by and large, the successful multiplayer titles work their magic using variations on the ten ingredients described here. 1. Self-Representation with Avatars The c... More »

Case Study: Social Networks Upgrade Residency Programs

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A closer look at the process for creating and launching a social learning website for surgical residency programs. In January 2009, I attended ASTD TechKnowledge, which emphasizes developing and managing e-learning. During the conference, I was introduced to a vast arra... More »