Eliminate Project Decelerators and Remove Barriers to Speed

We live in a time when everything keeps getting faster. That means your projects need to move too. Is your project cruising in the fast lane or stuck in traffic? To keep a project moving fast, the project team, team leader and project sponsor all have to remove or preve... More »

Twitter As a Learning Tool. Really.

Pat Galagan

Savvy trainers are using micro-blogging to foster informal learning and meet likeminded peers. Heres a scenario to give trainers pause. Youre presenting at a conference. Minutes into your session, a number of people are tapping furiously at their phones or reading incom... More »

Where Companies Fall Short on Global Leadership Training and Development

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As business globalization accelerates, leaders grasp of core global competencies must grow, as well. Currently, however, organizations vary significantly in their ability to identify current and future global leaders. Corporations are even less consistent and competent ... More »

Understanding the Career Development Process in Today’s Market

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Whether your job fell victim to the current economic crisis or youre simply seeking the next position to enhance your career, its important to take some time to make sure youre going after the right things. A few simple steps can help. Conduct a self-assessment First, d... More »

The Art of Customer Service

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Customer service is a commonly used phrase that, unfortunately, has come to mean almost nothing. At its heart, though, the phrase conveys the essentials of great interactions. Lets analyze it. Customer: most commonly defined as one who pays for goods or services. Servic... More »