March 01, 2013 - by Development Dimensions International
Development Dimensions International’s latest research on frontline leader effectiveness finds that eighty-two percent of organizations do not feel they have a high-quality pool of leaders to meet their future business needs. This study identifies how you can take... More »
Kia's focus on building a strong brand required a strong group of leaders at all levels. After partnering with DDI to design a leadership development program to provide National Managers with the skills and resources critical to their success, they reported a 29 percent... More »
December 01, 2012 - by Development Dimensions International
DDI’s Global Leadership Forecast 2011 is the largest and most comprehensive study of its kind. Over 2,600 organizations across 74 countries provided perspectives on the current state of leadership in their organizations and future talent-related needs. More »
This global research study from DDI surveyed individual contributors to find out how well their frontline leaders interacted with them. The study focuses on the interaction essentials and offers best practices for improving frontline leaders' interaction skills. More »
May 24, 2012 - by Benjamin Ruark
Among service jobs, traditional job-task analysis’s myopic focus on what a performer will "do to" a customer maintains an outmoded legacy. Instead, contemporary focus needs to be bicentric, integrating customer interaction and experience in due diligent analysis o... More »
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