Case Study: Learning, at Your Service

Paul Harris

Through virtual training, the Global Service Department of one prominent workforce solutions company responds quickly to meet the needs of the business and delivers measurable results to the bottom line. Kelly Services was established in 1946 by William Russell Kelly, f... More »

Achieving Organizational Excellence: Learning to Thrive in Unpredictable Times

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Matt Hennecke

The only thing predictable these days is unpredictability. Change is all around us, and the pace of change is accelerating. Many companies and businesses that were once robust and thriving find themselves in financial freefall. Organizations with storied histories such ... More »

Case Study: Integrated Learning in New York State Government

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Nancy Y. Nee

By leveraging an integrated learning framework, organizations can develop a training and performance program that helps employees apply learning immediately, teaches workers how to share and transfer knowledge effectively, and aligns learning initiatives with overall bu... More »

A Challenge for Small Businesses: How Do You Train When There Is No Trainer?

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Jeff McElyea

In companies with fewer than 100 employees, owners and managers must participate in the delivery of products or services and train new employees at the same time. These small businesses usually do not have human resource or training departments. Consequently, any traini... More »

Stand on One Foot, Close One Eye, Change Your Organization

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Frederick A. Miller

You know something is wrong. The symptoms are evidentmarket share is declining, workforce turnover is too high, or product quality has slipped. Now a crisis looms. But no one can put a finger on the cause, let alone the solution. So what should you do? Stand on one foot... More »