May 04, 2008
Sustainability is a hot topic these days. Leaders tout green
initiatives. Politicians, actors, and CEOs are now ersatz
environmentalists. Perhaps your organization recently jumped on the
bandwagon, trying to focus your goals in an eco direction.
Suddenly you are trying ...
March 04, 2008
If you're a training professional seeking to show the
contribution of learning and development to the business, the
action-planning process is a proven transfer and measurement
strategy to add to your toolkit. A call center implements an intensive customer service train...
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