September 14, 2006 - by Kevin Nourse
Susan, an internal performance consultant in a healthcare organization, is faced with a particularly challenging situation. Steve, a finance vice-president, has requested that Susan conduct a morale-building workshop for managers in his group. Having worked in the organ... More »
September 14, 2006 - by Kate Mulqueen
Do you ever think about lemons? In my work as a consultant, trainer, and coach, I think about lemons everyday. Some would say that the contemplation of lemons qualifies me for psychiatric evaluation, but before you rush to judgment, let me tell you how my thinking about... More »
September 14, 2006 - by Nina Jamal
In the Concise Oxford Dictionary, image is described as "the character or reputation of a person or thing as generally perceived." A first impression based on nonverbal communication goes a long way in influencing this perception. Within seconds of meeting you, based on... More »
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