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Developing A Service Culture: A Leader's Guide to Success

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Ryan D. Bricker

We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Developing Future Leaders: A Case Study

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This article is part of Links Plus, a premium ASTD Subscription.
Julie Bjorkman

Much of the research on leadership development focuses on the individual who already is in a leadership role. But what would happen if the focus was on those in pre-management roles and helped leverage their development for future management and leadership opportunities... More »

Executive Development's Role in Strategic Planning

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This article is part of Links Plus, a premium ASTD Subscription.
Scott Saslow

It is a terrific idea for executive-development professionals to play a role in the strategic-planning process, the formation of high-level goals and execution plans. Why? Strategy formulation is the process of choosing the best path for an organization, based on custom... More »

Got Lemons?

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Kate Mulqueen

Do you ever think about lemons? In my work as a consultant, trainer, and coach, I think about lemons everyday. Some would say that the contemplation of lemons qualifies me for psychiatric evaluation, but before you rush to judgment, let me tell you how my thinking about... More »

Right Person, Right Role: How Do We Get There?

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This article is part of Links Plus, a premium ASTD Subscription.
Janine Smith

You've heard the buzz: "Select for talent; right person, right role." But how do you do that? How do you transfer this concept into practical application? How do you uncover talents and strengths during the selection process and as part of a career-development program? ... More »