May 27, 2010 - by Jane Dominguez
Within the first three seconds of a new encounter, we make an indelible first impression. It is no different with our written communication. Email is often the first contact with our customers, clients, and associates. Readers form instant opinions about us based on how... More »
May 27, 2010 - by Michele B. Medved
Workplace learning professionals should focus on how social learningand its associated toolscan help achieve business goals. The transfer of knowledge has always been a social activity. Many years ago, workers learned skills through apprenticeship. More »
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