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Developing A Service Culture: A Leader's Guide to Success

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We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Developing Future Leaders: A Case Study

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This article is part of Links Plus, a premium ASTD Subscription.

Much of the research on leadership development focuses on the individual who already is in a leadership role. But what would happen if the focus was on those in pre-management roles and helped leverage their development for future management and leadership opportunities... More »