It doesn't take charisma to create a highly motivating work environment. In fact, charisma is not all it is cracked up to be. It's overrated, an excellent motivator doesn't need it, and sometimes it causes more harm than good. Managers can be excellent motivators even i... More »

Career Development , Learning & Development

Career Development , Coaching and Mentoring , Leadership Development

We have all experienced what it feels like to have a memorable customer service moment. It's a moment when your expectations were not only met, but were absolutely blown away. You can make an emotional connection to a business or a brand because of that one experience. ... More »

Career Development , Human Capital , Senior Leaders & Executives

Business Impact , Career Development , Career Planning , Coaching and Mentoring , Integrated Talent Management , Leadership Development , Measuring and Evaluating , Training and Development - General

Do you ever think about lemons? In my work as a consultant, trainer, and coach, I think about lemons everyday. Some would say that the contemplation of lemons qualifies me for psychiatric evaluation, but before you rush to judgment, let me tell you how my thinking about... More »

Career Development , Human Capital , Learning & Development

Career Development , Coaching and Mentoring , Human Performance Improvement , Informal Learning , Innovation , Social Learning , Training for Multiple Cultures

In the Concise Oxford Dictionary, image is described as "the character or reputation of a person or thing as generally perceived." A first impression based on nonverbal communication goes a long way in influencing this perception. Within seconds of meeting you, based on... More »

Career Development , Sales Enablement

Career Development , Coaching and Mentoring , Informal Learning , Jobs , Trends

According to a recent Harvard Business Review article, annual spending on executive coaching among U.S. organizations has exceeded $1 billion annually. Yet at the same time, specific information about coaching's effectiveness is scarce and unreliable. It has yet to be d... More »

Career Development , Senior Leaders & Executives

Career Development , Coaching and Mentoring , Integrated Talent Management , Leadership Development