November 28, 2010
Feeling misunderstood is a universal human experience. Being
misunderstood is bad when it happens in our personal life, but it
can be career threatening when it happens in a professional
setting. The impact of misunderstandings can be huge for
individuals, teams, and th...
June 13, 2006
M. Penny Levin
It is clear that people are less likely to sue doctors whom they
believe are acting in the patient's interest and who communicate
clearly and kindly. Doctors discovered that good bedside manner is
good business. This same principle holds true for business, good corporat...
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