All Newsletter Listing

Participant Assessment and Program Evaluation

This article is part of Links Plus, a premium ASTD Subscription.

January 26, 2011 - by Daniel R. Tobin

The use of a 360-degree assessment for each learning participant is a fundamental building block of the entire program. But what about the use of other assessment instruments within the program? There is certainly no lack of assessment instruments on the market. Along w... More »

Human Capital , Workforce Development

Assessment , Career Development , Career Planning , Leadership Development , Management Development , Measuring and Evaluating

Recover from Mistakes Gracefully

This article is part of Links Plus, a premium ASTD Subscription.

January 26, 2011 - by Maxine Kamin

Recovery is making good on a mistake. No matter how hard you try, you, or the company you work for, can make an error. Think of a mistake as an opportunity to regain the customers loyalty. As you read in Step 2, customers who have a problem that gets resolved are actual... More »

Human Capital , Sales Enablement

Business Impact , Coaching and Mentoring , Human Performance Improvement , Leadership Development , Selling Skills , Social Learning

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

This article is part of Links Plus, a premium ASTD Subscription.

January 26, 2011 - by Cindy Thatcher

Purpose The purpose of this return-on-investment (ROI) study is to forecast the estimated potential benefits for human capital solutions as they relate to strategic company growth plans. Background MA Publishing* (fictitious name) is a subscription publishing company th... More »

Human Capital , Sales Enablement

Business Impact , Change Management , Economy , Engagement , Human Performance Improvement , Jobs , Measuring and Evaluating , Skills Gap

Creating Loyalty and Profits with the Right Price

January 25, 2011 - by Mark David Jones

The term price specifically refers to the true cost and value to your customer. Value is what a customer gains from the experience of purchasing your product or servicea combination of a superior product provided by superior people, who create a place that is engaging a... More »

Global Human Resources Development , Human Capital , Sales Enablement

Business Impact , Economy , Measuring and Evaluating , Selling Skills

HPI—Up Close and Personal

January 25, 2011 - by Patricia Radakovich

HPIUp Close and Personal By Patricia S. Radakovich, CPLP, CPT Human performance improvement (HPI) is typically applied to business. However, amidst all of our resolutions for 2011, I thought it would be interesting to look at how HPI can be applied to making improvement... More »

Career Development , Human Capital

Career Planning , Coaching and Mentoring , Human Performance Improvement

Participant Assessment and Program Evaluation

Recover from Mistakes Gracefully

Utilizing ROI to Forecast the Potential Impact of Human Performance Solutions

Creating Loyalty and Profits with the Right Price

HPI—Up Close and Personal

Filter By Communities of Practice

Filter By Tags

Filter By Archives