February 13, 2009 - by Ann Pace
The cable industry deals with large amounts of information to which employees must have easy access. DIRECTVs in-house and outsourced customer service agents serve its 18 million customers over the phone. Because of industry characteristics and its rapid growth rate, DI... More »
February 03, 2009 - by Jason Whitehead
President Obamas drive to overhaul the healthcare industry through widespread investment in healthcare IT (HIT) systems has tremendous implications for training and OD professionals. The good news for us is that the push for HIT will increase the demand for skilled trai... More »
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